pashoki Platform Privacy Notice

This page describes what we collect when you use pashoki and how we keep that data protected. We gather information necessary to operate our platform — email address, identity verification documents, banking details, and transaction history — and we apply industry-standard security practices to safeguard that information.

We do not sell your personal data to third parties for marketing purposes. Your information is used to verify your account, process deposits and withdrawals, settle market outcomes, and respond to support requests. We share data only with payment processors, banking partners, and compliance teams as required to deliver our service and meet legal obligations.

This privacy notice explains what we collect, how we use it, who may access it, your rights regarding your data, and how to contact us with privacy concerns.

Data We Collect on pashoki

Information You Provide Directly

When you create a pashoki account, we collect your email address, name, date of birth, and phone number. To verify your account before your first withdrawal, we request identity documents (national ID, passport, or equivalent) and banking details (account holder name, account number, bank name). We use this information to confirm your identity and eligibility to use our platform in your jurisdiction.

During account setup, you may also provide an address, preferred payment method, and account preferences. When you contact our support team through live chat, email, or in-app messaging, we record your message and our response. This communication history helps us assist you more effectively with future requests.

Data Generated by Your Use of pashoki

Every deposit, withdrawal, market selection, game session, and withdrawal request is logged with timestamps and amounts. We record which sportsbook markets you engage with (Liga 1, Piala AFF, Champions League), which live-dealer tables you join, which slots you play, and which esports markets you explore. We also capture which payment method you use (DANA, e-wallet, mobile banking, local payment, or your bank) and track your transaction history for settlement and reconciliation.

Our systems record your IP address, browser type, device information, and approximate location based on your IP. This technical data helps us detect suspicious activity, prevent fraud, and troubleshoot technical issues on pashoki.

Personal Information

Email, name, date of birth, phone, address collected during account setup and verification.

Identity Documents

National ID, passport, or equivalent required for account verification and compliance.

Transaction Data

Deposits, withdrawals, stakes, settlement amounts, and payment method logged for every session.

Technical Data

IP address, device type, browser, and approximate location captured to improve security and performance.

How We Use Your Data on pashoki

Account Verification and Fraud Prevention

We use your identity documents and banking information to verify that you are who you claim to be and that you are eligible to use pashoki in your jurisdiction. We compare the information you provide against official records and cross-check banking details with your financial institution. This verification protects both you and pashoki from identity theft, money laundering, and other fraudulent activity.

Our systems monitor your account for unusual patterns — for example, rapid deposits followed by immediate large withdrawals, multiple account registrations from the same IP address, or transactions inconsistent with your usual behaviour. If we detect suspicious activity, we may pause your withdrawal or ask you to provide additional verification documents.

Service Delivery and Support

We use your contact information to send you account notifications, deposit confirmations, withdrawal status updates, and support responses. We may email you about changes to our pashoki terms, new features, or critical account information. We do not send you marketing or promotional emails unless you opt in to receive them.

When you contact our support team, we access your account history to understand your issue and provide tailored assistance. For example, if you question a market settlement or a withdrawal delay, we review your account logs and transaction data to explain what happened and resolve the problem.

Legal Compliance and Regulatory Reporting

We retain your identity documents, banking details, and transaction history to comply with anti-money-laundering, counter-terrorism-financing, and anti-fraud regulations in our operating jurisdictions. Regulatory authorities may request that we produce records of specific accounts or transactions as part of investigations or compliance audits. We cooperate with these requests as required by law.

pashoki operates only where local law permits. We verify that users accessing our platform are in jurisdictions where our services are legal. We use IP address, device information, and user-provided location data to monitor for access from prohibited regions and to enforce jurisdiction-restricted access.

Data Protection and Your Privacy Rights on pashoki

Third-Party Data Processors

We share your data with third-party service providers who support pashoki operations. Payment processors (DANA, e-wallet, mobile banking, local payment providers, and banks like online payment, e-wallet, mobile banking, local payment) receive your banking information to process deposits and withdrawals. These processors are contractually bound to protect your data and use it only to complete the payment transaction you authorize.

Our technical infrastructure and hosting services may be located outside your jurisdiction. This means your data may be stored on servers in another country. We apply encryption and industry-standard security to protect your information regardless of server location. You acknowledge and accept that your data may be transferred across borders as necessary to deliver pashoki's services.

Data Security and Encryption

We use HTTPS encryption to protect data transmitted between your device and our pashoki servers. Login credentials are hashed and salted so that we cannot recover your password even if our database were compromised. Payment information is handled per industry Payment Card Industry (PCI) standards.

Our servers are protected with firewalls, intrusion detection, and access controls. Only authorised pashoki staff can access customer data, and such access is logged and monitored. We conduct regular security audits and penetration testing to identify vulnerabilities.

However, no security system is perfect. If we discover that your pashoki account has been compromised or that a security breach has occurred, we will notify you and take steps to limit damage. We recommend that you maintain a strong, unique password for your account and enable any two-factor authentication options we offer.

Your Privacy Rights

You have the right to request access to the personal data we hold about you. You may also request correction of inaccurate information, deletion of data you believe we no longer need, or restriction of how we use your data. To exercise these rights, contact our support team through live chat, email, or in-app messaging. We will respond to your request within a reasonable timeframe.

You may also withdraw consent for us to use your data beyond what is necessary to operate pashoki — for example, you may opt out of promotional emails or decline participation in optional surveys. However, you cannot withdraw consent for data we must retain for legal compliance, account verification, or fraud prevention.

Cookies and Tracking

We use cookies and similar tracking technologies to remember your login session, track your preferences, and improve pashoki's performance. Essential cookies are necessary for the platform to function; you cannot disable them without losing access to your account. Analytics cookies help us understand how you use pashoki and identify areas for improvement. You can disable analytics cookies through your browser settings without affecting core functionality.

We do not use cookies to track you across other websites or to serve you targeted advertising on third-party sites. Our cookies are limited to pashoki.id and do not follow you elsewhere online.

Data Retention

We retain your account information, identity documents, and transaction history as long as your pashoki account is active. After you close your account, we retain data for a minimum of five to seven years to comply with anti-money-laundering regulations and to resolve any outstanding disputes or chargebacks. Older data is then securely deleted or anonymised.

If your account is inactive for an extended period, we may contact you to confirm you wish to retain your account. If you do not respond, we may close your account and follow our data retention schedule.

Privacy Policy Updates

We may update this privacy notice to reflect changes in our data practices, regulatory requirements, or technology. Any material change will be communicated to you at least seven days before taking effect. We will post the updated notice on this page. Your continued use of pashoki after an update constitutes acceptance of the new terms.

Contact Us About Privacy

If you have questions about our privacy practices, concerns about how we handle your data, or requests to access or modify your information, contact our support team through live chat, in-app messaging, or email. Our multilingual team is available during standard business hours. We are committed to addressing privacy concerns promptly and transparently.

By using pashoki, you acknowledge that you have read and understood this privacy notice and agree to our data collection and use practices. If you do not agree with our privacy policy, you may close your account and request deletion of your data, subject to our legal retention obligations.